Data Security

Phtaya Privacy Policy – Your Information Is Completely Safe

Phtaya believes your personal information belongs to you. This Privacy Policy clearly outlines what data is collected, how it is used, and what your rights are.

Last Updated: January 2026

Why is your information safe with Phtaya?

We protect your privacy in practice, not just in words.

SSL Encryption

Every page and transaction on Phtaya is protected with 256-bit SSL encryption. Your data is never transferred without encryption.

Not Sold to Third Parties

Your name, phone number, or email is never sold to any third party. Phtaya's Privacy Policy explicitly prohibits this.

Secure Servers

Your data is stored in internationally certified data centers, with servers protected by regular security audits and firewalls.

Minimal Data Collection

We only collect information necessary to provide our services. No unnecessary personal data is requested.

Your Rights

You have the right to view, correct, or request deletion of your data at any time. Phtaya fully respects this right.

Marketing Opt-Out

You can opt out of promotional messages at any time. Simply send a request and your name will be removed from our marketing list.

Our Core Commitment to Your Privacy

Transparency

The purpose of every data collection is clearly stated. No information is collected for hidden purposes.

Security

Your information is protected using modern encryption and security technologies.

You're in Control

You always have the ability to view, correct, or delete your information.

Limited Retention

Data is not retained beyond the period it is needed. Once that period has passed, it is securely deleted.

1 What Information We Collect

We collect various types of information when you create an account and use the Phtaya platform. This Privacy Policy clearly explains each aspect in detail.

The information we collect falls into two main categories:

Data Type Example Why It Is Collected
Identity Information Name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account communications and security notifications
Financial Information Mobile banking number, transaction history Payment Processing
Technical Information IP address, device type, browser Security & Fraud Prevention
Usage Data Gaming history, betting patterns Service Improvement & Responsible Gaming
Please note: We only collect information that is directly necessary to provide our services. No excessive or unnecessary data is ever requested.
2 How Your Information Is Used

Phtaya uses the information it collects solely for the following purposes:

  • Account Management: For registration, login, and identity verification.
  • Payment Processing: To process deposits and withdrawals securely.
  • Customer Support: To resolve your questions and complaints quickly.
  • Security: To prevent fraud, money laundering, and account hacking.
  • Legal Obligations: To meet the requirements of licensing authorities.
  • Service Improvement: To analyze and improve the user experience.
  • Promotional Communications: To send you offers and promotions, only with your consent.
Important: Your data is never sold to advertisers or data brokers. Phtaya's Privacy Policy is strict on this matter.
3 Cookies & Tracking

Phtaya uses cookies on its website. Cookies are small data files stored in your browser that help improve your browsing experience.

Types of cookies we use:

  • Essential Cookies: These are essential for maintaining your login session and ensuring platform security.
  • Functionality Cookies: Used to remember your preferences, such as language and theme.
  • Analytical Cookies: To understand which parts of the website are used most.

You can disable cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

4 Data Sharing

Phtaya does not generally share your personal information with third parties. However, there are limited circumstances in which information may be shared:

  • Payment Providers: Necessary information is shared with bKash, Nagad, and Rocket solely to process transactions.
  • Legal Authorities: Information may be disclosed in response to a court order or a legitimate request from a licensing authority.
  • Technology Partners: Technology service providers operating the platform may access limited data, but are bound by confidentiality agreements.
Where data is shared with third parties, separate confidentiality agreements are in place. They are not permitted to use your information for their own purposes.
5 Data Retention

Phtaya does not retain your information longer than necessary. The general guidelines are:

  • All data is retained for as long as your account remains active.
  • After account closure, certain financial records may be retained for up to 5 years as required by legal obligations.
  • Marketing data is deleted within 30 days of opting out.
  • Technical logs are retained for a maximum of 90 days.
6 Your Rights

Under Phtaya's Privacy Policy, you have the following rights:

  • Right to Access: You may request to know what information we hold about you.
  • Right to Correction: You may request corrections to any inaccurate or outdated information.
  • Right to Erasure: You may request deletion of your data, provided there are no legal obligations requiring its retention.
  • Right to Restrict Processing: You may request that we stop using your data for specific purposes.
  • Right to Opt Out: You can opt out of marketing communications at any time.
To exercise any of these rights, please contact our support team. Requests are typically processed within 7 business days.
7 Protection of Minors

Phtaya strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal information from minors.

If a minor has accidentally created an account and this comes to our attention, the account will be closed immediately and all associated data will be deleted.

If a parent or guardian suspects their child is using our platform, please contact our support team immediately.

8 Policy Changes

Phtaya may update this privacy policy as needed. For significant changes, users will be notified in advance via their registered email or SMS.

The "Last Updated" date at the top of this page always reflects the most current version of the policy. Check this page regularly to stay informed.
9 Contact

If you have any questions or requests regarding our Privacy Policy, please get in touch with us:

  • Email: privacy@phtaya-baji.com
  • Live Chat: directly on the platform (active 24/7)
  • Help Center: help-center

To learn more, visit our Terms & Conditions and Responsible Gaming You can also visit the page.

Your data is secure – join us today

Your privacy is fully protected at Phtaya. Open a free account and enjoy gaming in a secure environment.

বাংলা